Terms & Conditions

Terms & Conditions of Service

This page tells you information about us and the legal terms and conditions (T&C’s) which apply to the non-invasive ultrasound scans that we provide (Scan(s)).

These Terms & Conditions will apply to any contract between us for the provision of a Scan and incorporate Northern Sonography Ltd’s Privacy Policy and Consent Form (Contract).

Please read these Terms & Conditions carefully and make sure that you understand them before booking a Scan.

You should print a copy of Terms & Conditions for future reference.

We amend our Terms & Conditions from time to time, as set out in section 8. Every time you wish to book a Scan, please check the latest Terms & Conditions.

The T&C’s and any Contract between us, are only in English.

Any reference in the T&C’s to the singular includes reference to the plural and vice versa.

Definitions

1.1 The company shall mean Northern Sonography Ltd, which also trades under the name of Little Miracles Sonography.

We operate the websites www.northernsonography.co.uk & www.little-miracles.co.uk (‘our sites’). We are Northern Sonography Limited and also trade under the name Little Miracles Sonography.

Northern Sonography Ltd, is a company registered in England and Wales under company number 12865054 and with our registered office at: Northern Sonography Ltd, 8 Hill View, Delph Oldham OL3 5JE. We perform scans at our clinic Unit 1 Block B, Gatehead Business Park, Delph OL3 5DE.

To contact us, please see our Contact page.

1.2 The purchaser shall mean the person to whom purchases and the ultrasound scan is performed on.

1.3 The Service shall mean the ultrasound scan as selected at time of purchase, described on our website at time of purchase and signed for by the purchaser in the consent form.

Basis of the contract between you and us

2.1  Details of our services are shown on our website shall be construed as an offer. Under no circumstances shall the company be bound to any  contract with the purchaser until -the company has received a booking and payment of deposit; it is the purchaser’s responsibility to read these terms and conditions posted on the website and confirm they understand and accept them at time of booking.

2.2  To book a service, use our online booking or please call us on the number provided on our Contact Us page. If we can accommodate your request, a non-refundable deposit will be charged to your debit or credit card at the time of booking. The Deposit is non-refundable but should you need to change the date of your appointment (with more than 24hrs ahead of the original booking) we may at our discretion offer this. Once we are in receipt of the Deposit, the date and time for your scan will be confirmed. Payment of the balance of the cost of the scan will become due and payable prior to commencement of the scan.

2.3 We will confirm your appointment to you in writing, by email. The appointment confirmation will contain details of your appointment and any pre-scan preparation that we require you to take in advance of your service. Failure to follow the instructions may result in cancellation of your appointment or additional costs being charged.

2.4  When you arrive at our clinic for your scan, you will be asked to confirm your details including name, date of birth and email address.

T&C must be read before signing the consent form. We would ask you to submit the signed consent form before your appointment. If for any reason you cannot complete the form electronically, please contact the clinic for assistance as soon as possible.

2.5  We do not offer scans to persons under 18 years of age and proof of age is required to be shown ahead of your scan. Failure to provide a suitable form of identification may result in cancellation of your appointment and additional costs being charged.

2.6  Only these conditions shall form the basis of the contract. No representative of the company has authority to amend these conditions orally. Any amendment to these conditions shall take effect only after the company and the purchaser have agreed in writing that such amendment varies these conditions.

Our Services

3.1  Details of the Scans that we provide can be found on our Services Provided page.

3.2  You accept the limitations of ultrasound imaging and that ultrasound imaging cannot detect all pathologies or cause of symptoms, and other modalities of imaging may be more appropriate. If you have any doubt about having any type of ultrasound scan, you should consult your General Practitioner or suitably qualified medical professional.

3.3  We will not have access to your medical history and records at any time before, during or after your Scan is carried out. 

3.4  We will send the report of your scan by email to the email address you provided when you booked your appointment. 

3.5  We do not offer a consultation service and it is your responsibility to take action on any anomalies highlighted in your report with your General Practitioner or a suitably qualified medical professional.

3.6  The service is conditional upon the purchaser having supplied to the company such information but not limited to items detailed in 3.6.1. If the said information shall be inaccurate or Inadequate the company shall not be bound by the quotation.

3.6.1 Confirmation that at the time of the service they are over 18 years of age (verified with suitable form of official identification). Completion of the signed consent form to confirm they have read the terms & conditions and that they understand the services that will be provided and any preparation that is required

Price and Payment Terms

4.1  The Price of our Scans will be as quoted on our website which will be adjusted from time to time. We take all reasonable care to ensure that the prices quoted on our website are correct. However, if we discover an error in the prices, please refer to 4.1.1

4.1.1  Despite our reasonable efforts, some of the service(s) on our website may be incorrectly priced. If we discover an error in the prices, we will inform you of this error and we will give you the option of continuing to book the service at the correct price. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the service to you at the incorrect (lower) price.

4.2  The price of our service includes a report which will be sent to an e-mail address you provide. If you do not receive your report within 48hrs of your scan please contact us via telephone.

4.3  An invoice will be provided to you, only if requested, after completion of the service detailing the price due and payable by you in respect of the service.

4.4  Our prices may change from time to time, but changes will not affect any price which we have already confirmed with a booking confirmation.

4.5  Our prices include VAT where applicable

Cancellation and refunds

5.1  In the event that you are unable to make the appointment, we may, but shall not be obliged to, offer you an alternative date and/or time for a scan, depending on our availability at the time.

Appointment times cannot be guaranteed and we therefore accept no liability for any losses suffered as a result of late running appointments.

5.2  Failing to inform the clinic when you are late for more than 15 minutes and not attending your appointment, we reserve the right to charge the full price and cancel your appointment.

5.3  If you are cancelling or re-scheduling your appointment in less than 24 hours your deposit is non-refundable and non-transferrable to your new appointment.

5.4  We are entitled to cancel your appointment at any time. If we decide to cancel your appointment, you will be entitled to a full refund of the deposit, but no further compensation. Refunds shall be paid to you within 30 days of the date of cancellation.

How we use your personal information

6.1 We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy which is available on our website. Please take the time to read this, as it includes important terms and conditions which apply to you.

Use of our website

7.1  We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. These are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2  We may at time to time, we may restrict access to some parts of our website, or our entire website.

7.3  You are responsible for making all arrangements necessary for you to have access to our website.

You are also responsible for ensuring that all the persons who access our website through your internet connection are aware of our T&C’s, and ensuring that they comply with them.

7.4  Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

7.5  Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

7.6  The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.

Our right to vary the terms and conditions

8.1  We may revise the T&C’s at any time by amending them. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you.

8.2  Every time you make an appointment with us, the T&C’s at that time will be applicable to your appointment.

Property and Image Rights

9.1  During your appointment you are not allowed under no circumstances to video recording or taking any images. The report of your appointment will be sent electronically within 48 hours of your appointment.

9.2  The property and copyright or other intellectual property rights in the contents of any document provided to you shall remain our property, but we shall grant to you on payment in full of the price a non-assignable non-exclusive licence to use the same for the purpose of using the documents to obtain advice from your medical practitioner, but for no other purpose provided you keep intact all copyright and other proprietary notices.

Our liability to you

10.1  If we fail to comply with T&C’s, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of T&C’s or our negligence. We are not responsible for any loss or damage that is not foreseeable, including, but not limited to, the loss or damage to any personal possessions whilst you are on our premises. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract. Our liability under this contract is limited to the price of the service.

10.2  You agree that you are entering into the contract with us as a consumer and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence.

Events outside our control

11.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control. An event outside our control is defined below 11.1.1

11.1.1 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, illness of employees, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

11.2  If an event outside our control takes place that affects the performance of our obligations under a contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our ability to carry out the service on the date and time provided in the appointment confirmation, where possible, we will arrange a new appointment after the event outside our control is over.

Communications between us

12.1  When we refer, in the T&C’s to “in writing”, this will include e-mail.

12.2  If you wish to contact us in writing, or if any clause in the T&C’s, requires you to give us notice in writing, you can send this to us by pre-paid post to: Northern Sonography Ltd, 8 Hill View, Delph, Oldham OL3 5JE or by e-mail to:

amy@northernsonography.co.uk. We will confirm receipt of this by contacting you in writing, normally by email or post.

12.3  If you are dissatisfied with any part of the booking process or have a complaint relating to a scan, please contact us as provided in section 12.2 above within 7 days of the matter you are complaining about having occurred. Once a complaint is received, where possible, we will investigate the matter and revert back to you in response.

12.4  If we have to contact you or give you notice in writing, we will do so by e-mail or post to the address you provided to us when you booked your scan.

Other important terms

13.1  We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under the T&C’s.

13.2  You may only transfer your rights or your obligations under the T&C’s to another person if we agree in writing.

13.3  This contract is between the purchaser and the company. No other person shall have any rights to enforce any of it’s the T&C’s, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise and we and you will not need their consent to cancel or make any changes to the T&C’s.

13.4  Each of the paragraphs of the T&C’s operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.5  If we fail to insist that you perform any of your obligations under the T&C’s, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.6  The proper law of the contract-shall be English law and the parties hereto submit to the jurisdiction of the English courts. This means that a contract, and any dispute or claim arising out of or in connection with it will be governed by English law. You the purchaser and we the company both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

Summary of your legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 0800 144 8848